If you’re setting up a new device and Bluetooth is missing, check the product specifications to make sure it has Bluetooth capabilities. Before you startĬheck these things before you start troubleshooting Bluetooth on your device: Check your product information Note: For devices with non-standard Bluetooth protocols, there may be some compatibility problems.Note: For general info about how to connect a Bluetooth device to your PC, see Connect a Bluetooth device in Windows. The models supported are much more than the ones listed.
(2) The following compatibility list is based on the TP-Link lab environment. (1) Make sure that your device has Bluetooth function. If you're watching videos or streaming music from an ONLINE source, please make sure the audio dropout issue is not caused by slow network speed. Operation range can be affected by physical obstructions (walls, people, etc.), wireless interference (Wi-Fi routers, Wireless TV adapters, etc.). Please test your receiving Bluetooth device with a mobile phone to confirm its range is acceptable. The Bluetooth range also depends on BOTH the receiving and the transmitting devices. If your device is having range issues when plugged into a USB 3.0 port, a USB extension cable can help with this.Ģ) Ensure the Bluetooth receiver has a good signal Moving the adapter to the front of the computer often helps, or using a USB 2.0 extension cable to move the adapter away from the computer.Īn Intel white paper also confirmed that poorly shielded USB 3.0 ports will cause radio interference. We see complaints of short-range or cut off often because the adapter is connected to the back of a desktop computer, where there is a lot of random radio noise generated by the processor and system parts. 1) Change to another USB port or use a USB extension cable
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